Performance Rating of Residential Builders

Arnold, Trent (2017) Performance Rating of Residential Builders. [USQ Project]


This report seeks to improve the quality of building projects with the use of a performance rating system with the inclusion of incentive and disciplinary measures. This is done in hopes to further its’ effectiveness to incentivise contractors to perform above the standard; as well as disciplinary actions as a disincentive to dissuade their performance from falling.

From conducting a literature review of the Queensland Building Construction Commission, a better understanding of the environment for which such a system would be implemented, it was discovered insolvency was a significant issue and was rising according to recent trends. Performance ratings and current existing systems were investigated to contribute to the development of our own unique platform for the Queensland contractors with exploration delving into incentives and disciplinary measures regarding their purpose and possibilities.

Implementing such a system hopes to witness an increase in contractor performance and the quality of construction, as well as to assist consumers in the selection of the contractor who best meets their needs. Its’ viability is better assessed through the use of interviews and surveys of those who will be directly involved, such as the general public, builders and certifiers.

The survey results showed that the sample from the general public, builders and certifiers do mostly believe it is fair and accurate in assessing performance, as well as having it assist and influence potential homeowners in choosing builders, even considering high quoted costs in exchange for better quality of construction.

It is recommended for continual development of the proposed system with interviews with industry experts as well as the possibility to extending the system to also investigate follow-up evaluations to at the end of each of the defects and liability period to serve both as a reminder and evaluation of standard work over time. Other possibilities include, mid project evaluations to identify likely noncompletions, a system to also include subcontractors and to include other Australian States and Territories.

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Item Type: USQ Project
Item Status: Live Archive
Additional Information: Bachelor of Construction (Honours) (Construction Management)
Faculty/School / Institute/Centre: Historic - Faculty of Health, Engineering and Sciences - School of Civil Engineering and Surveying (1 Jul 2013 - 31 Dec 2021)
Supervisors: Abeysekera, Vasantha
Date Deposited: 06 Sep 2022 03:52
Last Modified: 06 Sep 2022 03:52
Uncontrolled Keywords: performance rating system; incentive; disciplinary measures; building contractors

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