Gillespie, Caroline (2012) Antecedents and Consequences of Workplace Incivility. Honours thesis, University of Southern Queensland. (Unpublished)
Abstract
Civility in the workplace has been widely research with study of both the negative impact of workplace mistreatment and the positive outcomes associated with workplace respect and politeness. Civility is defined as courteous and considerate behaviour towards other people (Andersson & Pearson, 1999). Civility in the workplace is a subjective construct depicting the expected and respectful behavioural norms of an organisation (Andersson & Pearson, 1999). A review of the literature, including definition, measurement, antecedents and consequences of workplace incivility found there was increasing evidence of the negative impacts of workplace incivility on individuals and organisations. Various studies have theorised and investigated a range of associated and overlapping constructs relating to workplace incivility, often within the context of workplace mistreatment and aggression. Whilst evidence of the impacts of workplace incivility have been presented, some findings are inconsistent, or have not yet been replicated. The concept of organisational climate has been developed in specific areas of research including occupational health and safety (Zohar, 1980). Safety climate has been associated with outcomes such as employee behaviours, safety performance, and to incidence of accident and injury (Clarke, 2006). The Perceived Workplace Civility Climate (PWCC) scale has been previously developed as an extension to the concept of safety climate (Ottinot, 2008). Prior studies have revealed a three factor structure for the PWCC scale which was congruent with the identified dimensions of safety climate. Incivility has been shown to be predictive of negative psychological and organisational outcomes. The present study assessed the factorial structure of the PWCC and the ability of those factors to predict workplace incivility. This study also assessed the capacity of the PWCC factors and workplace incivility to predict morale and job satisfaction and stress and work pressure. Lastly, the variables of PWCC factors, workplace incivility, morale and job satisfaction and stress and work pressure were assessed for their relative contribution in the prediction of psychological wellbeing. A sample of 301 working adults (218 women and 83 men) completed a questionnaire containing the PWCC, the measures workplace incivility, morale and job satisfaction, stress and work pressure and the Psychological Flourishing Scale. Exploratory factor analysis revealed a four factor structure for the PWCC. Consistent with theoretical prediction, standard multiple regression analysis revealed the four identified factors significantly predicted workplace civility. Workplace incivility was found to significantly predict morale and job satisfaction (negatively) and stress and work pressure. Of the variables including the four PWCC factors, workplace incivility, stress and work pressure and morale and job satisfaction, only morale and job satisfaction was found to significantly predict psychological wellbeing.
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| Item Type: | Thesis (Non-Research) (Honours) |
|---|---|
| Item Status: | Live Archive |
| Additional Information: | Current UniSQ staff and students can request access to this thesis. Please email research.repository@unisq.edu.au with a subject line of SEAR thesis request and provide: Name of the thesis requested and Your name and UniSQ email address |
| Faculty/School / Institute/Centre: | Historic - Faculty of Sciences - Department of Psychology (Up to 30 Jun 2013) |
| Supervisors: | Tony Machin |
| Qualification: | Bachelor of Science (Honours) |
| Date Deposited: | 01 Oct 2025 23:25 |
| Last Modified: | 01 Oct 2025 23:25 |
| Uncontrolled Keywords: | civility ; workplace incivility ; safety climate |
| Fields of Research (2008): | 17 Psychology and Cognitive Sciences > 1799 Other Psychology and Cognitive Sciences > 179999 Psychology and Cognitive Sciences not elsewhere classified |
| Fields of Research (2020): | 52 PSYCHOLOGY > 5299 Other psychology > 529999 Other psychology not elsewhere classified |
| URI: | https://sear.unisq.edu.au/id/eprint/52348 |
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