Kromhout, Gavin (2024) Engineering Information Product Delivery with Critical Success Factors for Maximum Value: An Integrative Literature Review. [USQ Project]
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Abstract
BACKGROUND Organisations that successfully deliver information product attuned to usage needs see significant competitive advantage, higher performance, and make for a more prosperous society, than organisations that fail to do so. Professional engineers and engineering management, in particular, find critical application of digital information in serving society with safe, effective, and efficient services. However, delivery efforts face ongoing challenges, and the current paradigm has room for improvement. The current research asks: how might information product delivery be engineered for success, to provide maximum value, safely, sustainably, on-time, and within budget?
METHODS Integrative literature review is used to synthesise a conceptual framework in answer to the research question. The review is systematically performed, and reported according to the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA 2020) checklist and guidelines. Bibliographic Coupling is used, to mitigate bias, and to efficiently select 28 highly relevant papers, after applying quality criteria, from a corpus of over 50,000 papers. In addition, semi-automated content analysis is developed to analyse an extensive set of critical success factor information. A total of 65 references are reviewed and cited, and a high level of academic rigour is demonstrated.
RESULTS This dissertation integrates four concepts that are supported by an extensive body of prior research: i) Updated DeLone and McLean IS Success Model; ii) Critical Success Factors (CSFs); iii) Information Product; and iv) Value. The result is a Conceptual Framework that consists of: 1) Information Product Success Model - understand and measure success; 2) Information Product CSF Checklist - manage to the context; and 3) Information Product CSF Review - a detailed review for researcher and practitioner use.
DISCUSSION The synthesised conceptual framework contributed by this research provides a holistic management paradigm. This model of understanding integrates a proven information system success model with widely researched Enterprise Resource Planning (ERP) critical success factors, concepts that have the ability to optimise information product for maximum value. Limitations are inherent to the quality and strength of the empirical evidence in the underlying extant research; the current research endeavours to be transparent in its review. Furthermore, the current research explicitly takes, and thereby provides, a point of view perspective. Limitations and biases are introduced by the single researcher. Some biases are mitigated by academic rigour, systematic reporting, and the use of Bibliographic Coupling to automatically select papers for review, and as a source of critical success factor information.
CONCLUSIONS In answer to the research question, a conceptual framework and path are synthesised that have the propensity to engineer information product delivery for maximum value, and it is anticipated, a high likelihood of success - based on the available evidence - in multiple contexts, thereby improving organisational, and societal outcomes. The research objectives have been completed as follows. 1) The boundaries and timeline view of information product delivery have been developed through a process of integrative literature review. 2) Value has been defined in the context of information product delivery, and this definition forms part of the value equations of the Information Product Success Model. 3) Critical Success Factors for information product delivery have been determined through an extensive review of relevant literature and content analysis. This research finds broad literature support for 49 critical success factors relevant to delivering information product. 4) A conceptual framework has been developed through integrative literature review and narrative synthesis. The conceptual framework is intended to improve researcher and practitioner understanding in identifying, and applying, critical success factors in their specific context. This framework enables researchers to contextualise further empirical research, and provides managers and teams a model to set up delivery efforts for the greatest likelihood of achieving success in terms of maximum value. Safety and sustainability were not able to be adequately investigated through the body of literature reviewed, and urgently require further research attention.
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| Item Type: | USQ Project |
|---|---|
| Item Status: | Live Archive |
| Additional Information: | File reproduced in accordance with the copyright policy of the publisher/author. |
| Faculty/School / Institute/Centre: | Current – Faculty of Health, Engineering and Sciences - School of Engineering (1 Jan 2022 -) |
| Supervisors: | Thorpe, David |
| Qualification: | Bachelor of Engineering (Honours) |
| Date Deposited: | 10 Jul 2025 02:40 |
| Last Modified: | 10 Jul 2025 02:41 |
| URI: | https://sear.unisq.edu.au/id/eprint/52918 |
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