Perera, Jerome (2015) Understanding the Relationship Between Empathy and Critical Feedback: An investigation of Mediators and Moderators. Coursework Masters thesis, University of Southern Queensland. (Unpublished)
Abstract
The act of providing critical feedback is a poorly understood process. Empathy is a key variable often implicated in the mechanism of providing critical feedback. A range of other variables such as a the perceived vulnerability of the recipient of critical feedback, perceptions of the recipient’s warmth and competence can also influence the willingness to provide critical feedback. The feedback provider’s social dominance orientation and level of ambivalent sexism are also factors that can influence whether an individual provides critical feedback to a recipient. The current study investigated the relationship between empathy and the willingness to provide critical performance feedback to a recipient and whether the aforementioned variables might influence this relationship. A model based on these variables was developed and tested. Results: Empathy predicted the willingness to provide critical performance feedback to a recipient; however, perceptions of a recipient’s vulnerability, warmth and competence did not mediate the relationship between empathy and the willingness to provide critical performance feedback. The feedback provider’s social dominance orientation and level ambivalent sexism did not moderate the relationship between empathy and the willingness to provide critical feedback. Conclusions: Empathy predicted the willingness to provide critical performance feedback and although some variables directly predicted the willingness to provide critical performance feedback to a recipient, the proposed model did not function.
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| Item Type: | Thesis (Non-Research) (Coursework Masters) |
|---|---|
| Item Status: | Live Archive |
| Additional Information: | Current UniSQ staff and students can request access to this thesis. Please email research.repository@unisq.edu.au with a subject line of SEAR thesis request and provide: Name of the thesis requested and Your name and UniSQ email address |
| Faculty/School / Institute/Centre: | Historic - Faculty of Health, Engineering and Sciences - School of Psychology and Counselling (1 Jan 2015 - 31 Dec 2021) |
| Supervisors: | Carla Jeffries |
| Qualification: | Master of Psychology (Clinical) |
| Date Deposited: | 18 Sep 2025 00:01 |
| Last Modified: | 18 Sep 2025 00:01 |
| Uncontrolled Keywords: | empathy ; critical feedback ; mediators and moderators |
| Fields of Research (2008): | 17 Psychology and Cognitive Sciences > 1799 Other Psychology and Cognitive Sciences > 179999 Psychology and Cognitive Sciences not elsewhere classified |
| Fields of Research (2020): | 52 PSYCHOLOGY > 5299 Other psychology > 529999 Other psychology not elsewhere classified |
| URI: | https://sear.unisq.edu.au/id/eprint/52660 |
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